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Interpres Application - ServiceNow

  • Type: Business Services
  • Vendor: ServiceNow

ServiceNow integration for retrieving and synchronizing incident information.

Vendor setup

  1. Log into the ServiceNow Developer Portal at https://developer.servicenow.com/

  1. Click "Sign In" and enter your username and password

  1. Click "Manage My Instance"

  1. Locate your ServiceNow instance URL and click the URL to open the instance

  1. In the ServiceNow instance, click "All", search for "OAuth", and click "Application Registry" under "System OAuth"

  1. Click "New" on the Application Registries page

  1. Select "New Inbound Integration Experience" on the OAuth application page

  1. Click "New integration" in the Machine Identity Console

  1. Select "OAuth - Client credentials grant"

  1. Enter a name and provider name, select an OAuth application user, leave Active selected, do not create an Auth scope, and click Save

  1. Navigate to the Application Registries page and click the application that was created

  1. Copy the Client ID and Client Secret. The Client Secret is hidden and can be copied using the copy button

App Configuration

App Parameters:

  • OAuth2 Client ID (string): OAuth 2.0 client ID for a ServiceNow client-credentials application

  • OAuth2 Client Secret (password): OAuth 2.0 client secret for a ServiceNow client-credentials application

  • Base URL (string): HTTPS URL of the ServiceNow instance, for example https://example.service-now.com

  • OAuth Scope (string, Optional): Optional OAuth scope. Leave empty when the ServiceNow OAuth application does not require a scope.

App Validation

Check there is connectivity (green light) in the integration created.

Implemented Actions

  • Sync Recent Incident Updates: Runs get_updated_incidents to retrieve recent updates to Interpres-owned ServiceNow incidents on demand.

  • Refresh Interpres Incident Snapshot: Runs get_interpres_incidents to refresh the snapshot of all Interpres-owned ServiceNow incidents for reconciliation.